About Us

Our Story

Founded in 2007, Hms5star has grown to become a leading hospitality staffing partner for premium hotels and resorts worldwide.

What began as a small recruitment agency in London has evolved into a global operation with offices in major hospitality hubs across Europe, North America, Asia, and the Middle East. Our journey has been driven by a singular vision: to connect exceptional talent with outstanding hospitality organizations.

Throughout our history, we've maintained our commitment to understanding both the unique needs of hospitality employers and the career aspirations of industry professionals. This dual perspective allows us to create perfect matches that drive business success and professional growth.

Integrity

We operate with transparency and honesty in all interactions

Excellence

We strive for exceptional quality in every placement

Relationship

We build lasting partnerships with clients and candidates

Our Mission

To elevate the hospitality industry by connecting exceptional talent with premium employers,

creating perfect matches that drive both business success and professional growth.

Our Vision

To be the global leader in hospitality recruitment,

recognized for our expertise, integrity, and commitment to excellence in every placement.

Our Journey

A timeline of growth and excellence in hospitality recruitment

2007

The Beginning

Established in London, UK, with a small team focused on local hotel staffing.

2010

European Expansion

Opened offices in Paris and Berlin, extending our reach across major European markets.

2012

Global Reach

Established North American headquarters in New York and expanded services to include training and development.

2015

Asian Market Entry

Launched operations in Singapore and Hong Kong to serve the growing luxury hotel market in Asia.

2018

Executive Search Division

Created our specialized executive recruitment division focused on C-suite and director-level positions.

2021

Digital Transformation

Implemented advanced AI-powered matching technology to enhance our recruitment process.

Today

Industry Leader

Operating in 15 countries with a database of over 100,000 hospitality professionals and partnering with 500+ premium hotels worldwide.

Why Choose Us

What sets us apart in hospitality recruitment

Industry Expertise

Our team has over 50 years of combined experience in hospitality,
understanding the unique needs of each position.

Personalized Approach

We take the time to understand your business culture
to ensure perfect candidate alignment.

Global Network

Our extensive network allows us to find exceptional talent
across the world for your hospitality needs.

Quality Guarantee

We stand behind our placements with industry-leading guarantees
and ongoing support.

Our Achievements

Recognition of our commitment to excellence in hospitality recruitment

Best Hospitality Recruiter

2022

Awarded by the International Hospitality Association for excellence in connecting premium talent with leading hotels.

Excellence in Training